THOUSANDS of cruise passengers have had their holidays cancelled with just a few days notice after a mechanical fault left the ship behind schedule.

Thousands of passengers have had their holidays cancelled due to a Norwegian cruise faultCredit: Alamy

Thousands more on board the Norwegian Pearl are currently stuck on the ship as it has been forced to miss a number of scheduled ports.

The 13-night NCL cruise began in Amsterdam on June 22 and was due to stop at Majorca, Monaco and Rome along the way before ending in Barcelona on July 2.

However, a fault with the ship has resulted in the ship sailing slower than usual, meaning delays and a changed itinerary.

The next cruise, due to take place on July 5, has already been cancelled with approximately 2,4000 passengers affected.

 Many passengers have accused the cruise liner of leaving them in the dark
Many passengers have accused the cruise liner of leaving them in the darkCredit: @sharonjanie/Twitter

 Thousands of passengers have been forced to miss parts of their trip
Thousands of passengers have been forced to miss parts of their tripCredit: @sharonjanie/Twitter

Some passengers have been complaining on social media, with one woman tweeting: “The Norwegian Pearl has now cancelled two ports of call during its voyage without giving passengers compensation.

“Absolutely unacceptable, especially for a vacation this expensive. Will never sail NCL again.”

“They’re too scared to leave ship for fear of being left behind. And worried they won’t make their connection to Rome.”

Liliana added: “They are planing on giving us a ridiculous compensation port taxes.

“Captain has not faced the passengers, maintenance executives (housekeeping) are the ones facing the passengers. Captain sent them to talk to the passengers WTH?”

Other complaints came from people who had their holidays cancelled.

One person wrote: “@CruiseNorwegian what the hell?!? You cancel the cruise 2 days before sailing???? I already flew Miami, Florida to Italy… now what? ….

“Norwegian Pearl out of Rome July 5 now cancelled… and your customer services does not pick up for hours??? WTH is wrong with you people?!?!”

Another commented: “It’s absolutely unbelievable. My family is in Rome for this cruise already and everyone is freaking out and on top of that they said a refund in 7-10 business days!? Now what!?”

One woman had come rather far: “I just got to NY, my flight to Rome is in an hour. I am FROM PUERTO RICO and after 2 hrs in a call with customer service they just said to go back to PR. They can’t solve anything. @CruiseNorwegian”

A Twitter user also had their honeymoon ruined: “Same here! I’m from mexico, and we were going on our honey moon! They are not refunding our flights nor the hotel that obviously have already been booked. “

A Norwegian Cruise Line spokesperson told Sun Online Travel that the cruise experienced a “mechanical issue which necessitates that she travel at a reduced speed”.

They added: “As such, she did not call on Palma, Majorca, and instead sailed directly to Barcelona, Spain where further mechanical assessments were made.

“At this time, we anticipate that we will end the voyage in Rome, Italy as planned, with certain modifications made to the scheduled itinerary.

“We welcome and encourage our guests to stay aboard with us. In recognition of the altered itinerary, we have offered guests the option of ending their cruise in Barcelona or proceeding to Rome.

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“Whichever option our guests choose, we will provide all guests on this sailing with a 50 per cent cash refund and a 50 per cent future cruise credit, both based on the original cruise fare paid. We will also cover up to $300 (£238) in flight change fees.

“Due to necessary repairs, Norwegian Pearl’s upcoming Greek Isles and Italy sailing scheduled to depart on July 5, 2019 from Rome is cancelled. Guests who booked this sailing will receive a 100 per cent refund and a 100 per cent future cruise credit, both on the original cruise fare paid. We will also cover up to $300 (£238) in flight change fees.

“We are truly sorry for the disappointment and inconvenience our guests have experienced as a result of this unforeseen mechanical situation….

 

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Source: www.thesun.co.uk ()

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Norwegian Cruise Line gave thousands of passengers just three days notice their holiday is cancelled due to faulty ship
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2 pensamientos en “Norwegian Cruise Line gave thousands of passengers just three days notice their holiday is cancelled due to faulty ship

  • 13 agosto, 2019 a las 3:51
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    Quisiera saber el estado actual del norwegain pearl , si ya fue compuesto de su falla, tengo un crucero que hare del 9 de septiembre al 20 y quisiera saber si fue resuelta sin problema o habra otra cancelacion de ruta., para saber si comprar los tours.

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    • 13 agosto, 2019 a las 7:37
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      Hola Matía de Lourdes, el problema ocurrió a principios de julio, por lo que seguramente esté solucionado. De todas formas yo contactaría con la naviera para confirmalo.
      Saludos. Francisco.

      Responder

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